FAQ's about our products
What is your most popular material?
Our most popular material is our premium paper labels. They are the cheapest and most cost effective, but are also very high quality laser printed.
Why can you cut to any size on the vinyl but not the paper?
Our premium paper labels are printed on to pre cut sheets of labels. We stock a wide range of shapes and sizes to offer you as much choice as possible. Our vinyl labels and printed and cut at the same time, meaning they can be cut to any shape/size you require (within reason)
What do you mean by multiple artwork?
Multiple artwork means you can split the print run across up to 12 different artworks at no extra cost! If you have need different quantities e.g. 100 of one type, 250 of another, you will need to mention this in the order comments. Otherwise quantities will be split evenly.
Where do I select finishing options?
All finishing options that are available on the product can be selected on the product page.
Can you print my label in a custom shape?
Yes we can! You can navigate to our custom shaped labels by selecting products in the main menu. Please email us with your artwork before placing an order just to check the design shape isn't too complex.
FAQ's about your account
How do I make an account?
Making an account is simple! Hit the account button in the top menu, select 'register' and fill in your details! Alternatively, you can create an account when you check out
What are the benefits of having an account?
Having an account means you can keep track of your order history, and re-order if needed. Your address will also be stored for faster a check-out
How do I check my order history?
Can I change my address?
Sure you can, once logged in you can select 'My Account' Next to order history. Here you can ammend an existing address or add a new one.
FAQ's about your artwork
We have covered most questions you may have in our Artwork Guide, but heres a recap
Can you guys help me with artwork?
Sure. If you have any artwork queries, or need help setting up your artwork in the right format/size, we can help you with that! If you would like us to design the artwork for you please put it all in an email and we will see what we can do!
Can you check my artwork before I place my order?
My artwork is too big to upload, how do I send it?
How do I upload multiple artwork?
If you are splitting your order across multiple orders, you have a few options for sending us over your artwork. At the final stage of checkout, there will be an option to upload multiple files (max 100mb per file). Alternatively, you can either email your artwork to us at firstname.lastname@example.org, send it via www.wetransfer.com or use our file upload service.
FAQ's about our materials
We have covered most questions you may have in our Material Guide, but heres a recap
Are some finishes not available on some materials?
Although our range is wide when it comes to materials and finishes, not every finish is available on every product. You can use filters when browsing all products to show you what is and what isn't available.
FAQ's about shipping
Can you send order in plain packaging to my clients?
We get asked this question a lot, and the answer is yes we do! Once you have added your products to the cart, you will be able to select 'Send in PLAIN PACKAGING'. We will then post out your order with no reference to StickerShop.
Why is shipping free?
We want to make your order the best price it possibly can be, so we will cover the shipping costs! If you are in the Mainland UK, the postage will be free - please use the shipping calculator is you need your labels posted elsewhere.
Can I track my orders delivery?
When your order is dispatched, you will recieve a notification via email/text from DPD to give you a delivery time slot on the next working day. You will also be able to track your delivery and ammend if needed.
How long does delivery take once dispatched?
All our orders to the Mainland UK are sent out on a next working day service, once your order has been printed (your order will take a few days to print before dispatch). We can't be held responsible for any courier issues, i.e. Traffic, strikes & other delays.
I live outside the Mainland UK, how much will it cost me?
FAQ's about your orders and re-ordering
Where do I find my previous orders?
If you made an account when you last ordered, you can head tot he account icon in the top right corner of the screen, and select 'Log-in'. Once logged in you will be able to instantly see all your previous orders.
Can I view the artwork I uploaded from previous orders?
Sure! If you select the order number of the order you wish to look at, you will be able to see all the products you ordered and view the artwork uploaded along with it. If your artwork wasn't uploaded through the website, you wont be able to view this here.
How can I order a re-print of a previous order?
If you head to your account, and select a previous order number there will be 'Re-Order This' buttons underneath each product. Clicking the button will add that exact order to the cart, and reference your previous order number. You can navigate to the cart and check out which will come through to us and we will print your order exactly the same as before.
Can I change the quantity and finishing options when re-ordering?
Sure! You will need to navigate to the same product page as your previous order and chose your finishing options and quantity etc. Make sure to chose the same dimensions as before (if dimensions are different we will send you a new proof). Instead of uploading your artwork you will be able to select that it is a re-print and input your previous order number. Please note, reprints will be added direct to the print queue and you won't be sent a PDF proof unless requested.